Question 1

What types of properties do you service?

Accepted Answer

We specialize in commercial properties across Denver and the Front Range, including multi-family apartment communities, HOA neighborhoods, office parks, retail centers, industrial facilities, and hospitality assets. We do not service residential single-family homes.

Question 2

Do you offer both landscape and snow services?

Accepted Answer

Yes. We bundle landscape maintenance and snow & ice management into one program. This simplifies vendor management, improves year-round accountability, and gives you a single point of contact for all grounds-related operations.

Question 3

What landscape maintenance services do you provide?

Accepted Answer

Our commercial maintenance program includes mowing, turf management, edging, trimming, bed maintenance, pruning, seasonal cleanups, litter policing, and detail work. Service frequency and scope are customized based on your property's needs and standards.

Question 4

Do you handle irrigation systems?

Accepted Answer

Yes. We provide irrigation system diagnostics, controller programming, valve and head repair, two-wire system troubleshooting, water optimization, leak detection, seasonal start-up, and winterization blow-outs. Our goal is to reduce water waste while keeping your landscape healthy.

Question 5

What landscape enhancements do you offer?

Accepted Answer

We handle mulch installation, rock refresh, planting upgrades, seasonal color rotations, turf repair, bed renovations, xeriscape conversions, and site improvements. Enhancement projects are quoted individually based on scope.

Question 6

Do you provide tree care and pruning?

Accepted Answer

We handle routine pruning and maintenance trimming as part of our landscape programs. For large-scale tree removal or certified arborist work, we partner with specialized tree care providers and can coordinate that for you.

Question 7

How does your snow and ice management work?

Accepted Answer

We use trigger-based deployment tied to weather monitoring. When conditions meet your contract thresholds, our crews deploy automatically — you don't need to call us. We provide plowing, sidewalk clearing, de-icing, and post-event documentation for liability protection.

Question 8

Do you provide snow service documentation for liability protection?

Accepted Answer

Yes. Documentation is central to our snow program. We provide time-stamped records, event reports, and service logs that support your risk management and liability protection. This documentation can be critical in the event of a claim.

Question 9

What triggers snow removal on my property?

Accepted Answer

Snow removal triggers are defined in your contract — typically based on accumulation thresholds (e.g., 1 inch, 2 inches). We monitor weather conditions 24/7 and deploy crews automatically when triggers are met, without waiting for you to call.

Question 10

Do you handle de-icing and anti-icing?

Accepted Answer

Yes. We provide both reactive de-icing after events and proactive anti-icing treatments before storms when conditions warrant. Material application rates follow industry best practices and are documented for each event.

Question 11

Can you handle large commercial parking lots?

Accepted Answer

Yes. Our fleet includes trucks equipped with commercial plows and spreaders designed for large-scale parking lots, access roads, and multi-building commercial properties. We plan routes in advance to ensure efficient coverage.

Question 12

How much does commercial landscape maintenance cost?

Accepted Answer

Pricing is scope-based and depends on property size, service frequency, site conditions, and performance expectations. We provide detailed proposals with clear line items so you know exactly what you're paying for. There are no hidden fees or surprise add-ons.

Question 13

Are you the cheapest option?

Accepted Answer

No. We compete on reliability, communication, documentation, and outcomes — not on being the lowest bid. If you're looking for the cheapest price regardless of consistency and accountability, we're usually not the right fit.

Question 14

Do you require a contract?

Accepted Answer

Most commercial maintenance programs are contracted for clarity and consistency. Contracts define scope, frequency, standards, and pricing so both parties are aligned. Enhancement projects are typically quoted per project.

Question 15

How do we get a quote?

Accepted Answer

Share your property address(es), desired start date, and current scope. We'll schedule an in-person site assessment to confirm boundaries and expectations, then deliver a detailed proposal. You can book a site assessment directly through our website or call us at (720) 507-2877.

Question 16

Do you offer bundled pricing for landscape and snow?

Accepted Answer

Yes. Bundling landscape maintenance and snow management under one contract simplifies your vendor management and often provides better value than managing separate providers for each service.

Question 17

How quickly do you respond to requests?

Accepted Answer

Our standard is a response within 24 hours on business days, and faster during time-sensitive conditions like snow events. We take communication seriously — you will never be left waiting or wondering if we received your request.

Question 18

Do you provide proof of work?

Accepted Answer

Yes. We provide photo documentation and service visibility through our Client Hub portal. After each visit, you can see what was done, when it was done, and review photos — supporting compliance, internal reporting, and quality assurance.

Question 19

Will I have one point of contact?

Accepted Answer

Yes. You'll have a dedicated point of contact for communication, coordination, and follow-through. You won't be passed around between departments or left wondering who to call.

Question 20

How do you ensure quality stays consistent?

Accepted Answer

We use documented standards, route planning, crew accountability systems, and regular site checks to keep outcomes consistent over time. Our approach is systems-based, not personality-based — so quality doesn't depend on which crew shows up.

Question 21

What happens if there's a problem with service quality?

Accepted Answer

Contact your dedicated point of contact or reach out through the Client Hub. We address quality concerns within 24 hours and will return to the property to correct the issue if needed. We take accountability seriously.

Question 22

Are you licensed and insured?

Accepted Answer

Yes. We carry appropriate insurance for commercial landscape and snow work, including general liability and workers' compensation. Certificates of insurance are available upon request.

Question 23

What does onboarding look like if we switch to Energyscapes?

Accepted Answer

We confirm property boundaries and scope, review site priorities, align on service standards, set communication protocols, review irrigation systems and risk points, implement structured route planning, and begin service with documented accountability. The process is designed to be smooth and thorough.

Question 24

How long does it take to get started?

Accepted Answer

After the site assessment and proposal approval, we can typically begin service within 1-2 weeks. For snow contracts, we recommend getting agreements in place before the season starts — ideally by September or October.

Question 25

Can you take over mid-season from another vendor?

Accepted Answer

Yes. We handle mid-season transitions regularly. We'll conduct a thorough site assessment, document current conditions, and establish a clean handoff so there's no gap in service quality.

Question 26

What areas do you serve?

Accepted Answer

We serve the Denver metro area and surrounding Front Range communities, including Aurora, Lakewood, Centennial, Arvada, Westminster, Thornton, Highlands Ranch, Littleton, Broomfield, Parker, Commerce City, Englewood, Greenwood Village, Lone Tree, and more.

Question 27

How do I access the Client Hub?

Accepted Answer

Visit our Client Hub at energyscapes.propertyserviceportal.com to view service activity, documentation, and communication for your properties. If you're a current client and need access, contact your account manager or email support@energyscapes.com.

Question 28

What can I see in the Client Hub?

Accepted Answer

The Client Hub gives you visibility into scheduled visits, completed service reports with photos, open proposals and bids, service requests, and communication history. It's designed to answer the questions you'd normally have to call or email about.

Question 29

Can I submit service requests through the Client Hub?

Accepted Answer

Yes. You can submit service requests directly through the Client Hub between scheduled visits. Requests are tracked and responded to within our 24-hour communication standard.

Question 30

Can you help reduce water waste on my property?

Accepted Answer

Yes. We focus on irrigation optimization, water-wise plant conversions, and proactive leak detection and repairs to reduce waste and stabilize long-term water costs. Colorado's drought conditions make water management a critical part of responsible landscape stewardship.

Question 31

Is Energyscapes veteran-owned?

Accepted Answer

Yes. Energyscapes is veteran-owned and operated. The discipline, accountability, and systems-based approach that define our operations are rooted in military values. We bring that same standard of excellence to every property we manage.

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